Course curriculum

    1. Introduction

    1. Definition

    2. Calculation

    3. Cases

    1. Customer Satisfaction and Retention

    2. Think about it this way...

    3. Productivity and Burnout

    1. Let's see how you're doing!

    1. SEE-SAW

    2. S is for...

    3. E is for...

    4. E is for...

    5. S is for...

    6. A is for...

    7. W is for...

    8. Extra Tips for Success

    1. One last check-in!

About this course

  • Free
  • 19 lessons
  • 0 hours of video content